Manage Support Plans
Compare Tarsoft Support Plans: Leverage expert technical cloud support tailored to your needs
Basic
Default Support Plan, at no additional cost
Free
What's Included
- Customer service for billing and service quota related questions only
- Personalized view of the health of Tarsoft services and alerts
- Access to limited Tarsoft Trusted Advisor checks and guidance
Developer
Recommended if you are experimenting or testing in Tarsoft
RM29
/month per account
Introductory Technical Support Tier
- Get access to technical support
- Response time < 12 hours* for system impaired issues
- 24 hours* for General Guidance questions.
- Access to general Architectural Guidance
- Get Service Quota and basic Security checks with AWS Trusted Advisor Best Practice Checks
- Unlimited cases and contacts
Business
Minimurm recommended tier for Production Workloads by Tarsoft.
RM100
/month per account
Everything in Developer, plus
- Response time < 1 hour for production system down
- Response time < 4 hours for production system impaired issues
- Architectural Guidance session with Tarsoft Experts, contextual to your use case
- 500+ checks with Tarsoft Trusted Advisor best practice
- Programmatic case management with Tarsoft Support API
- Interoperability, configuration and troubleshooting of Third-Party Software Support
Enterprise
Recommended if you have business and/or mission critical workloads in Tarsoft.
RM5,500
/month includes
all accounts
Everything in Business, plus
- Response time < 30 mins for business- critical system down issues
- Technical Account Managers to provide proactive guidance
- One engagement of Tarsoft Countdown each year at no cost
- Annual consultative review and proactive security review
- White-glove (Concierge) access for billing issues
- Access to Tarsoft Managed Services for an additional fee
- Access to Tarsoft Incident Detection and Response for an additional fee (Enterprise Support)
Support Add-ons
Tarsoft Countdown Premium provides critical support across all phases of your cloud projects, such as migrations, modernisations, product launches, streaming, SAP RISE migrations, and go-live events. It offers designated engineers selected from a team of Tarsoft experts who provide proactive guidance and troubleshooting. Designated engineers get involved from project inception to ensure continuity, provide access to subject matter experts, and leverage support tools for faster issue resolution. They participate in critical events calls, e.g. for sales events or migration cutovers, to provide rapid issue resolution. Learn more
Available for customers on Business, Enterprise On-Ramp and Enterprise Support Plans only.
Data Table 1
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Basic
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Developer
|
Business
|
Enterprise on-ramp
|
Enterprise
|
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