Case Studies

CIDB Portal Blink

About the Project

The BLINK CIDBH system is a versatile registration platform designed to streamline the process of viewing, accessing, and registering for various courses while facilitating seamless online payments, offering clients a comprehensive and user-friendly experience. With its intuitive interface, clients can effortlessly browse through available courses, access detailed information, and complete registrations with just a few clicks, while the integrated payment gateway ensures secure and convenient transactions.

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The Challenge

Ensuring a seamless experience for training participants required addressing several operational inefficiencies and data management gaps. From inconsistent participant records to challenges in tracking engagement, the process was fraught with manual efforts that hampered productivity and participant satisfaction. Below are the core challenges that shaped the development of the BLINK CIDBH System
  1. Inconsistent Participant Records : Poorly maintained participant databases, with incomplete or inconsistent records for those attending multiple training sessions.

  2. Inefficient Certification Process : Manually generating and distributing certificates to participants after program completion.

  3. Difficulty in Managing Program Cancellations or Changes : Managing changes in program schedules, cancellations, or rescheduling due to unforeseen circumstances.

  4. Poor Tracking of Participant Engagement : Limited tools for monitoring participant engagement during training sessions, such as attendance tracking, and feedback completion.
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Key Features

  • User-Friendly Program Registration : Online course catalog with real-time availability, single and group registrations.

  • Integrated Online Payments : Secure multi-payment gateway options (credit card, FPX), 2-tier payment method (Manual and HRDCorp).

  • Centralized Participant Management : Comprehensive participant profiles with training history and searchable database for participants and certifications.

  • Automated Certificate Issuance : E-certificates and customizable templates for various programs.

  • Feedback Collection and Analysis : Digital post-program feedback forms for analyzing participant satisfaction.

  • Notifications and Alerts : Automated reminders for participants and trainers and for registration deadlines, payments, and schedule changes.

The BLINK Professional Training Management System is designed to address the critical challenges faced by CIDBH in managing program registrations, participant engagement, and training operations. By incorporating features such as user-friendly registration, automated workflows, secure payment integration and real-time analytics BLINK provides a comprehensive solution to streamline operations, enhance user experience, and improve organizational efficiency.